- ENGINE
- TRANSMISSION
- AIR CLEANER
- ABS MODULE
- AXLES
- STEERING RACK
- ENGINE/TRANSMISSION CONTROL MODULES
- DOORS
- REAR BUMPER ASSEMBLY
- WHEELS (TIRES AND RIMS)
- ALTERNATOR
- STARTER
- TAIL-LIGHTS
- SPEEDOMETER
- AIR BAGS
- SEATBELTS
- DOOR MIRROR
- FENDER
- HOOD
- FRONT BUMPER ASSEMBLY
- HEADLAMP ASSEMBLY
- FOG MARK/PARK TURN/LIGHT LAMP
- TRUNK LID/TAIL GATE
- SEATS
- FRONT SUSPENSION (KNEE ASSEMBLY)
- REAR SUSPENSION ASSEMBLY
- POWER STEERING PUMP
- STEERING BOOSTER
- STEERING WHEEL
- AIR CONDITIONER (AC)
- BLOWER MOTOR
- CONDENSOR
- RADIATOR
- ENGINE
- TRANSMISSION
- AIR CLEANER
- ABS MODULE
- AXLES
- STEERING RACK
- ENGINE/TRANSMISSION CONTROL MODULES
- DOORS
- REAR BUMPER ASSEMBLY
- WHEELS (TIRES AND RIMS)
- ALTERNATOR
- STARTER
- TAIL-LIGHTS
- SPEEDOMETER
- AIR BAGS
- SEATBELTS
- DOOR MIRROR
- FENDER
- HOOD
- FRONT BUMPER ASSEMBLY
- HEADLAMP ASSEMBLY
- FOG MARK/PARK TURN/LIGHT LAMP
- TRUNK LID/TAIL GATE
- SEATS
- FRONT SUSPENSION (KNEE ASSEMBLY)
- REAR SUSPENSION ASSEMBLY
- POWER STEERING PUMP
- STEERING BOOSTER
- STEERING WHEEL
- AIR CONDITIONER (AC)
- BLOWER MOTOR
- CONDENSOR
- RADIATOR
Return & Refund Policy
Last Updated: February 26, 2026
Welcome to our car parts e-commerce website. We want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.
🔄 Return Eligibility
All our products come with a 12-month warranty and can be returned free of charge within 30 days of delivery for approved reasons. The same warranty applies to any replacement products.
✅ Reasons Supporting Free Return
| Return Reason | Notes |
|---|---|
| DOA (Dead on Arrival) | You may reject the package if it arrives damaged or non-functional. |
| Wrong item sent | Provide photos of the item, SKU/PN number, and shipping labels. |
| Doesn't match description | Include photos showing the discrepancy between product and description. |
| Quality issues | Provide photos or videos to verify the quality problem. |
| Missing parts | Send proof through images or videos showing what's missing. |
Note: Visual proof is required for all claims. We'll offer a suitable solution upon verification.
❌ Reasons Not Supporting Free Return
| Return Reason | Notes |
|---|---|
| Arrived too late | We don't cover delays beyond our control (customs, carrier issues). |
| Change of mind / Ordered by mistake | Buyer is responsible for return shipping & restocking fee (if applicable). |
| Product does not meet expectations | Includes high shipping costs or price changes after purchase. |
| Missing manual | Contact us for an electronic or video manual instead. |
| User error / Wrong product ordered | User-caused damage or incorrect ordering is not covered. |
📋 How to Return or Request a Refund/Replacement
- Contact Us: Reach out to our customer service team and provide the reason for the return along with necessary photos or videos.
- Review Process: Our team will review your request and propose a solution based on our return policy.
- Return Instructions: Upon mutual agreement, we'll provide return instructions. Please do not return the product to the sender's address on the package.
- Return & Processing: Return the product (if required). Once received at our warehouse, we'll issue your refund or send a replacement. Refunds typically take 2–14 business days depending on your payment provider.
💰 Refund Timeline
| Payment Method | Refund Processing Time | Notes |
|---|---|---|
| Credit Card | 3–15 business days | No processing fee charged. |
| PayPal | Up to 48 hours | Fastest option. |
| Other Payment Methods | Up to 14 days | Depends on your financial institution. |
Note: If your refund has not appeared within the estimated time frame, please contact us or your card issuer.
📦 Return Shipping
For approved returns due to our error (wrong item, damaged, defective), we cover return shipping costs. For returns due to change of mind, the customer is responsible for return shipping costs.
⚠️ Important Notes
- Items must be returned in their original packaging when possible
- Products must be unused and in original condition (unless damaged upon arrival)
- All returns must be initiated within 30 days of delivery
- Custom or special order items may not be eligible for return
📞 Contact Us
If you have any questions about our return policy or need to initiate a return, please contact us. Our customer service team is here to help!
Statement: We reserve the right for the final explanation of the return and refund policy. If you have any questions, please don't hesitate to contact us.